Delivery Terms
Delivery within Georgia
Dear Customer, we are currently operating under adjusted conditions due to the ongoing situation. At this time, our sole delivery option is BOLT Delivery, which guarantees delivery within 1 full business day across Tbilisi. As part of our ongoing promotion, delivery is free for orders of 50 GEL or more.
Thank you for your understanding and support!
Do take into consideration that the courier is not obliged to call you in advance by phone prior to delivery. Therefore, make sure to specify a delivery address where the courier will definitely be able to drop off the package. You will receive a notification as soon as your package leaves the warehouse.
Delivery is handled by “Morra LLC” partners: Company Bolt ( Operated in Georgia by Smartly LLC, TIN: 402026491) and "Delivo" (DFL GROUP LLC,TIN: 405605046).
Before placing the order, you can choose the desired delivery option for you:
* Self-service – takeaway from our warehouse (18 Irakli Abashidze str. Tbilisi) — Free
* Standard delivery within 1 (full) working day in Tbilisi — GEL 10.00
Do take into consideration that the purchase will be delivered on weekdays from 10:00 until 20:00.
In order to receive your order without delays, you must present required information properly and fully.
If your purchase is not delivered due to absence from the indicated address or insufficient/incorrect address information, it will be considered delivered and you will not receive the money back. In this case, you may pick up your purchase yourself from our warehouse at the address:
Tbilisi, 18 Irakli Abashidze str. In this case, orders will be stored for 5 business days. You must have a valid ID and Make sure to arrange the pickup time in advance.
If you do not receive your order within 3 business days of placing the order and you did not find a card at the address indicated, you must instantly notify us by e-mail at customercare@giovannimorra.com
Delivery outside of Georgia
International parcel shipments are temporarily paused. Rest assured, we are diligently working to resume this service as soon as possible and will keep you updated. Please check back with us soon.
At this point, it is possible to deliver items only to the following countries: European countries, Turkey, Russia, Azerbaijan, Armenia, Kazakhstan, Uzbekistan, USA and Canada.
- Worldwide delivery rate depends on weight of the item;
- You will receive your package within 10-15 business days;
- Georgian Post will deliver the item to the address you provide upon purchase of the item.
In order to prevent issues with delivery of your order, you must provide correct and full information, as requested.
Do take into consideration that if you indicate an incorrect address, the package will be held in my warehouse and won't be sent unless you provide correct information. May this be the case, I will certainly send you a letter to the e-mail indicated by you.